I want to be able to reply to email address customers provided in the form, directly from my inbox. when we want to reply to our customers, we have to copy& paste the addres in the submission. sometimes, my staff forgets to change addres and we reply to our e-maila address. other forms usually have this "reply-to" feature to prevent such a human error https://blog.cf7skins.com/reply-to-contact-form-7-emails/ https://wpforms.com/docs/setup-form-notification-wpforms/#Reply-To_Email_Address